Resources

Articles and FAQs to help Partners communicate with Employers and where to send employees for assistance.
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Last updated on
Oct 11, 2024

How do I get in touch with Clair?

Clair builds embedded financial solutions so that our partners can build highly engaged mobile experiences with in-demand products. For more information on how your platform can benefit from Clair, please contact us today at partnerships@getclair.com or schedule a demo.
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Last updated on
Oct 11, 2024

How do employees sign up for Clair?

When you partner with Clair, a button will be integrated into your user experience which opens a widget for Clair profile creation. The employee is guided through identity and eligibility verification to determine if earned wage access is available for them. If identity or eligibility requirements are not met, we will be unable to offer EWA loans for that employee and they will be sent a Notice of Adverse Action as required by law.  If they pass this section, they will be able to advance against any hours worked within the pay period as soon as they have accrued over the $50 minimum and up to $200 maximum. All Advances are originated by Pathward®, N.A.
63000159051
63000238178
Last updated on
Oct 11, 2024

What (if anything) do employers need to do to offer Clair?

Clair partners with HR Tech companies to provide an embedded solution that offers EWA directly to employees in the partner mobile app. With this embedded experience, employees can access wage advances without any impact to Employers or changes to payroll, it also removes all the need for HR teams to do any heavy lifting. Although clients will retain the right to opt out of providing Clair’s services to their employees, no lift is required from employers to provide this wonderful benefit to their employees. All Advances are originated by Pathward®, N.A.
63000159051
63000238178
Last updated on
Oct 11, 2024

Who handles support when employees have questions about earned wage access (EWA)?

All end users should be referred to Clair Care support if they have questions about their earned wage access (EWA) account. As this information is private and protected, we must verify the employee in order to provide any information about their profile or EWA. It is unlawful for Clair to discuss account-specific information with anyone but the account holder. If a client contacts you about an issue their employee is having, please advise them to refer their employee directly to Clair’s capable Care team who will handle the situation appropriately. You can also provide the link to our user-facing FAQ articles to your clients for employee self-service troubleshooting and step by steps. Our library of user-facing information is ever-evolving based on the needs and asks of our end users. This means articles stay up-to-date and accurate and are a good source of information for your clients and their employees. You can find user-facing articles here.
63000159051
63000238178
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