Clair & Country Manor Case Study

Like most assisted living facilities, Minnesota-based Country Manor was facing high turnover rates despite offering a wide range of benefits to their employees. 

They offered traditional health benefits, life insurance, and other programs, but it seemed like employees weren’t utilizing them to the level that the organization expected. 

For Pam Matthiesen, who oversaw benefits for the 400-person organization, change was needed.

In this case study, you'll learn how Clair helped County Manor position itself as an employer who prioritizes the well-being of its employees. 

    Discovering the problem

    As Pam dug into the problem, she noticed an interesting theme. 

    Many part-time employees, who are often students, faced significant challenges in accessing the employee benefits offered by Country Manor. Because part-time employees are not eligible for many traditional benefits, they were of little use to them. 

    She heard stories of employees not having the funds to even get to work. Some couldn't afford the fee for the essential DHS background checks. While she was aware of the financial challenges that many employees faced, she did not realize the extent to which it was intricately linked to her business.  

    “Like most companies, we do payroll every two weeks. But we realized that's not going to entice employees to want to work for us because they want to get paid earlier,” said Pam.

    Finding a Solution

    At her prior job, Pam learned about On-Demand Pay, a unique employee benefit that allowed employees to get paid before payday. Clair stood out to her because it was free for employers to offer and allows employees to advance a portion of their wages before payday for free in addition to a host of other financial wellness benefits.

    Moreover, Clair was already integrated with Attendance on Demand, the workforce management software Country Manor was using, so she would not need to go through a separate integration process. 

    “To get set up, we just had to sign a document saying we wanted it – and that was it!” Pam said. 

    Implementing Clair On-Demand Pay

    In just eight months after the implementation, the results were promising. Hundreds of employees had signed up, and the positive feedback started pouring in. While many full-time employees signed up, it was really the part-time employees who saw the most value because of their varying work arrangements.

    “Our staff love it,” Pam shared. “Someone shared how an unexpected medical bill left him short on rent, and he was able to advance money using Clair to smoothen things out. They’re using it to help with real emergencies that they face.”

    Clair provided an effective solution to Country Manor's need to enhance employee benefits, specifically addressing the financial challenges faced by part-timers. With easy implementation, no extra costs, and clear benefits to employees, Clair has become an integral part of Country Manor's strategy to attract, support, and retain its staff. It’s also one of the benefits that draw the most attention at job fairs.

    Moreover,  staff tenure has increased by 35% for those employees who use Clair, which has reduced turnover and onboarding expenses for Country Manor.* 

    “It was a no-brainer,” Pam said of partnering with Clair.

    Address the Financial Wellness of Your Part-Time Employees with Clair

    Hiring part-time employees is a common practice for many businesses, but ensuring their financial well-being can be a challenge. With free on-demand pay and other financial wellness benefits, you can address the unique financial needs of your part-time employees and create a more engaged and satisfied workforce.

    By offering free on-demand pay from Clair, you can empower your part-time employees and provide flexibility that not only helps them cover everyday expenses but also reduces financial stress. With Clair, you can turn your traditional pay into a benefit for employees and the business, providing employees with financial stability while helping you attract and retain employees.

    Unlock the potential of a happier, more motivated workforce, and see the positive impact in the workplace. Sign up today to learn more about how Clair can transform the financial wellness of your part-time employees.

    Clair is a financial technology company, not a bank. Clair Spending is a demand deposit account established by, and the Clair Debit Card is issued by, Pathward®, N.A., Member FDIC. Mastercard® and the circles design are registered trademarks of Mastercard International Incorporated. Clair Savings Account is established by Pathward, N.A., Member FDIC. Advances provided by Pathward, N.A. 

    While wage advances are free, certain other fees may apply depending on how users use their account.

    *Internal data pulled September 22, 2023.

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